We make every attempt to provide a responsive, fast & reliable service, however, please note our delivery timeframes are an estimate only. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company. We are not responsible for delivery delays. 

Delivery charges 

  • We use a combination of eParcel (AusPost) and couriers (Toll priority, and for those in the Sydney region, Go Logistics)
  • Free regular post delivery for all orders over $175
  • Free express post or courier deliveries for all orders over $300
  • NOTE: Free delivery is not available for any international orders

Patient delivery charges 

  • $6.90 regular post - eParcel
  • $10.90 express post - eParcel
  • $12.50 Toll Priority / Go Logistics (Toll not available to NT or these postcodes)
  • Note: Delivery to a PO Box or Parcel locker is not permitted using Toll Priority

Practitioner and student delivery charges

  • $8.90 regular post - eParcel 
  • $11.90 express post - eParcel
  • $13.50 Toll Priority / Go Logistics (Toll not available to NT or these postcodes)
  • Note: Delivery to a PO Box or Parcel locker is not permitted using Toll Priority

Express post delivery charges for orders between $175 - $300

  • $3.90 express post any order over $175
  • $4.90 courier services for any order over $175
  • Free express or courier for any order over $300

Cut off times

International deliveries

  • DHL standard: 10 - 20 days
  • DHL express: Avg 4 days delivery worldwide (we cannot send to PO Boxes with this option)
  • Costs depend on the weight of your order, and your country. The amount is automatically calculated and presented to you in your checkout

Estimated delivery timeframes - Australia

The below refers to business days for orders made before 1 pm AEST.


This is a guide only, not a guarantee.

AreaRegular PostExpress PostCouriers
Sydney 2 days 1 day 1 day
NSW country 3 2 1-2**
Melbourne 3 1 1
VIC country 3 2 1-2**
Brisbane 4 1 1
QLD country* 3 - 6 2 - 4 1-2**
Perth 6 2 1
W.A. country 6 - 10 3 - 8 1-2**
Adelaide 3 - 5 1 1
S.A. country 4 - 6 3 - 4 1-2**
Canberra 2 1 1
Darwin / Alice Springs 4 - 7 3 - 5 1
Rest of NT* 13 - 14 5 1-2**
Tasmania* 3 - 6 2 - 3 1-2**

*Deliveries to islands off the coast of Tasmania, North Queensland and NT require between 9-26 days

** Toll priority does not guarantee delivery to metro or non-metro areas, and some regional areas can take additional days to deliver. Toll priority is not an option for these postcodes (pdf).

 

Tracking and delivery problems

  • Tracking emails are automatically sent for all AusPost deliveries, and in some cases for Toll and Go Logistics services. We can always track parcels for you if you have not received a tracking email
  • We will always follow your delivery instructions as best as possible, but obviously, in some instances mistakes are made. We offer a responsive service if this happens and will fix any issue for you ASAP
  • Once an order has been sent we are unable to alter the delivery address. If the receive organises this directly with Australia Post or Toll this may delay the delivery of your order.