Money back guarantee

If product(s) are defective in any way, incorrectly sent and/or differ from the description we have provided, vital.ly will offer a refund or exchange the product and cover any additional delivery costs incurred. We are available on phone / email if you experience any problems - 1300 722 640 / info @ vital.ly. We take care of our customers.


Damaged products / incorrect products sent / etc?
If you receive a defective or damaged product, or it is not what you ordered, please contact us ASAP (via info @ vital.ly) and we will facilitate a speedy resolution. Vital.ly will cover any additional postage costs.

When entering your delivery address, unless you provide authority to leave the package (if you are not home), the courier will either take your delivery to the local post office or depot (usually leaving a card in your mailbox advising so)

If an order is 'lost in transit' it will be sent back to our office, in which case we will resend the product and incur the cost if there is one. It is very rare for this to occur.

Dispute resolution
If you have any questions or concerns regarding this policy, please don't hesitate to contact us.

 

Refunds / exchanges are not provided if:

  • There has been a delay in delivery - please note this extends to temperature sensitive products
  • There has been a change of mind or the products are not working as intended
  • There is an error made by the customer with respect to delivery information
  • Customers choose to "leave the parcel if no one is home" and the parcel is not received