These selling standards are current as provided to pracs.com.au by BioConcepts on 10/11/2014

 

Purchasing Account
- A registered Healthcare Practitioner: - must have nutritional qualifications - must hold the purchasing account either personally or through a registered practice.
- The registered Healthcare Practitioner: - must be either a herbalist, homeopath, naturopath or nutritionist or qualified in a modality covered by Australian Health Practitioners Regulation Agency (AHPRA) { # see definitions } - must hold a current TGA Exemption Number if they are a herbalist, homeopath, naturopath or nutritionist - must inform Bio Concepts and their distributor/s in the event that a practitioner leaves
- A final year student, studying Nutrition or Naturopathy, on presenting evidence of their education status, may purchase products for educational and / or personal use
- Bio Concepts reserves the right to approve or reject a Healthcare Practitioner at their discretion


Consultation
- A consultation can only be conducted in an enclosed or dedicated seating area where privacy must be assured. It is at the discretion of Bio Concepts to determine the adequacy of this area
- The consultation is to be as per industry standards as a minimum
- The initial consultation should be face to face rather than via the telephone or internet.
- The initial consultation, as a minimum should be paid for by the patient
- An over the counter or shop floor consultation does not qualify as a consultation
- A questionnaire alone does not qualify as a consultation
- Any walk-in patients must undergo a full consultation
- At the conclusion of a consultation a script or written usage instructions {# see definitions} is made available to the patient for each product prescribed and / or dispensed
- Up-to-date clinical records must be maintained on all patients in a safe and secure area. These records should include copies of all scripts or written usage instructions


Dispensing
- Products can only be dispensed: - after a consultation from a registered Healthcare Practitioner and / or White Label
- on the sighting of a valid script {# see definitions} issued by a registered Healthcare Practitioner
- The sighting of a valid script is proof that a consultation has been correctly conducted by a registered Healthcare Practitioner
- An administration assistant within a Clinic can dispense a product when presented with a valid script issued by that Clinic. If the valid script is from another Clinic, then the Healthcare Practitioner is to dispense the product
- No one must dispense a script that has expired, is not dated and / or neglects to offer any instructions on how to use the products. If there is any doubt to the validity of the script, then no products should be dispensed
- Only the amount of repeats indicated on a valid script is to be filled. If the patient requests additional repeats when not specified on a script, then they should be referred back to their Practitioner for advice and no products dispensed
- Final year students are able to dispense products if they’re under the supervision of an educational facility or working in a clinic that abides by our brand

 

Adverse Reactions
- Patients are to be advised by the Healthcare Practitioner about what to do in the event of an adverse reaction


Product Instruction Labels
- We strongly endorse the Best Practice of all Healthcare Practitioner’s to comply to the TGA regulatory guidelines for Practitioner Only Products which states that all dispensed products must have an affixed Instruction Label {# see definitions}


Accessibility
- Products must be inaccessible to the general public in a retail based clinic environment
- Products may be displayed within the clinic but should be inaccessible to the patient
- Due to limited availability of storage space, refrigerated products may be stored in an accessible retail fridge, but must be out of view to the general public (eg. stored within a box)


Visibility
- Products must be out of view to the general public in a retail environment
- No signs or logos relating to Orthoplex White Label products are to be displayed in a retail area

 

On Line
- All Bio Concepts products (Pure Innovation, Pure Oil Innovation, Orthoplex White Label and Orthoplex) are not to be represented on any On Line platforms (including Websites and Social Media) to the general public, other than on Websites, Social Media and other On Line platforms controlled or authorised by Bio Concepts
- Approved distributors for Bio Concepts products may use On Line platforms (including Websites and Social Media) as long as the products are displayed in a password protected area for registered Healthcare Practitioners only
- Registered Healthcare Practitioners may use an online platform to service their own customers as long as this in a password protected area
- In all circumstances there is be no visibility of products, no product information, no pricing information, no selling to the general public

 

Non- Clinic Dispensing
- At the discretion of Bio Concepts, an outlet without a clinic may range these products to service script dispensing. The products are to be inaccessible and out of sight of the general public
- These outlets cannot consult, prescribe or write a script for Orthoplex White Label products
- Only a registered Healthcare Practitioner can dispense the products.
- A registered Healthcare Practitioner must be on staff for all opening hours.


Duty of Care
- We recommend that you seek independant advice in regards to your requirements as a registered Healthcare Practitioner prescribing and dispensing Practitioner Only Products
- This advice should consider any rules or regulations within the Therapeutic Goods Administration, your Association and any Federal or State Laws


For any breaches Bio Concepts reserves the right to cease supply until further investigation has been conducted or for an indefinite period.
Any complaints can be directed to complaints@bioconcepts.com.au.

 

Definitions:


AHPRA: - Australian Health Practitioners Regulation Agency

Modalities under AHPRA: Medical practitioners, Psychologists, Optometrists, Chiropractors, Physiotherapists, Pharmacists, Nurses, Midwifes, Dentists, Dental hygienists, Dental prosthestists, Osteopaths, Practitioners of Traditional Chinese Medicines and Podiatrists

Valid Scrip: A valid script should contain: - the Clinic’s name, location and contact details - the prescribing practitioner name, location and contact details - the date of issue - the patients name and contact details - all products to be used by the patient - dosage and directions for each individual product ( eg. 1 Tablet 3 times / day with food ) - number of repeats, if any, by individual product - signed by the issuing practitioner


Writen Instruction: A written instruction should contain: - the Clinic’s name, location and contact details - the prescribing practitioner name, location and contact details - the date of issue - the patients name and contact details - all products to be used by the patient - dosage and directions for each individual product (eg. 1 Tablet 3 times / day with food)


Instruction Labels: An instruction label should contain: - the name and contact details of the prescriber - the name of the patient - the date of issue - dosage and directions for taking - number of repeats - script reference number , if applicable